Privacy Policy

Last Updated: 09 November 2025

CYBERPAL PTY LTD ("we", "us", "our") is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 (Privacy Act) and the NSW Privacy and Personal Information Protection Act 1998 (PPIP Act).

1. What is Personal Information?

Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. What Personal Information We Collect

We only collect personal information that is necessary for our business functions. The types of information we may collect include:

  • Contact Information: Your name, email address, and phone number, which you voluntarily provide to us via our contact form.
  • Usage Data: Anonymous information about how you use our website (e.g. pages visited, time on site). This is collected via cookies and Google Analytics.

3. How We Collect Your Personal Information

We collect personal information directly from you when you:

  • Fill out and submit the contact form on our website.
  • Communicate with us via email or phone.

We collect anonymous usage data automatically as you browse our website.

4. Use of Your Personal Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide you with our services.
  • To improve our website and user experience.
  • To comply with our legal obligations.

5. Disclosure of Your Personal Information

We do not sell, trade, or rent your personal information to others. We may disclose your information to third parties in the following limited circumstances:

  • Third-Party Service Providers: We use third-party services to help us operate our business.
    • Web3Forms (web3forms.com): Our contact form is processed by Web3Forms. When you submit our contact form, your personal data (name, email, phone, message) is sent to their service so they can process it and email it to us.
    • Google Analytics: We use Google Analytics to analyse website traffic. This service collects anonymous data and does not identify you personally.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes.

6. Cookies and Analytics

Our website uses "cookies" and Google Analytics to collect anonymous information about your browsing behaviour. Cookies are small files stored on your device. This information helps us understand how visitors use our site so we can improve it. This data is aggregated and does not personally identify you. You can choose to disable cookies through your browser settings, though this may affect your experience on our website.

7. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version will always be posted on this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: contact@cyberpal.au
Phone: 1800 413 970